Privacy Policy

This Privacy Policy describes how Anna Jezewski ("we," "us," or "our") collects, uses, and discloses your personal information, and how we comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

1.1 Types of Information Collected

We may collect the following types of personal information:

  • Identity and Contact Data: Name, email address, phone number, and physical address.
  • Session Data: Information shared during initial calls or sessions, which may include sensitive health or mental health data. This is collected only with your explicit consent.
  • Technical Data: IP address, browser type, operating system, and website usage data collected via Google Analytics or similar tools (e.g., pages visited, time spent on pages).

1.2 How We Collect Information

We collect personal information through the following methods:

  • Direct Interaction: When you contact us, arrange a free introductory call, or engage in counselling sessions.
  • Automated Technologies: Through cookies and tracking technologies when you use our website.

2. Use of Personal Information

We use your personal information for the following purposes:

  • To provide you with counselling and psychotherapy services.
  • To manage scheduling, billing, and communication regarding your appointments.
  • To comply with our legal obligations, including record-keeping and mandatory reporting where required by law.
  • To improve our website and services (using non-identifiable aggregated data).
  • To send you relevant communications or updates, but only if you have consented to receive them.

3. Disclosure of Personal Information

We will not disclose your personal information to a third party unless one of the following applies:

  • Consent: You have expressly consented to the disclosure.
  • Legal Obligation: We are required or authorised by Australian law (e.g., subpoena, mandatory reporting obligations).
  • Serious Threat: We reasonably believe that disclosure is necessary to prevent a serious threat to the life, health, or safety of any individual, or to public health or safety.
  • Contractors: Disclosure to third-party service providers (e.g., secure booking platforms, email providers) who assist us in operating our business and who are bound by confidentiality agreements.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes: Using secure, encrypted platforms for storing session notes and contact details, and implementing internal physical and technological security procedures.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, incomplete, or not up-to-date. Please contact us using the details below to make such a request.

6. Contacting Us

If you have any questions about this Privacy Policy or wish to make a complaint about a breach of the APPs, please contact Anna Jezewski via:

  • Contact: Please use the Contact Form
  • Address: Bondi, Australia